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BackSamsung refrigerator software update error leads to large-scale malfunctions, food spoilage and public dissatisfaction
Samsung refrigerator software update error leads to large-scale malfunctions, food spoilage and public dissatisfaction
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自由时报43 minutes agoTech1 min readChinaView original

Samsung refrigerator software update error leads to large-scale malfunctions, food spoilage and public dissatisfaction

Samsung Electronicssmart homeSoftware updates

Quick Look

  • South Korea's Samsung Electronics smart home platform SmartThings pushed a refrigerator software update notification.
  • After users clicked on it, the refrigerator failed to cool and food melted and spoiled.
  • Samsung admitted that the beta version was sent in error and has stopped updating and promised full repair costs.

AI-generated summary

Why It Matters

Samsung Electronics pushed a home appliance software update through its smart home platform SmartThings. This update was supposed to be an official version, but the test content was mistakenly sent and caused user equipment failure.

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A software update for Samsung Electronics refrigerators in South Korea caused massive failures. Samsung refrigerator diagram. (Bloomberg)

SmartThings, the smart home platform of South Korea's Samsung Electronics, recently promoted a refrigerator software update notification. Unexpectedly, after users clicked on it, they found that the refrigerators in their homes began to malfunction and could not be cooled. As the Mid-Autumn Festival is approaching, many families' refrigerators are filled with ingredients, making people angry.

According to Yonhap News Agency, a large number of complaint articles have appeared on the Samsung product membership platform Samsung Members since the 22nd. They all discovered that something was wrong after updating the refrigerator software. Some people pointed out that the ice cream placed in the freezer began to melt, and even if the power was turned off and on, it would not be improved.

Please read on...

Samsung Electronics is currently investigating the cause of the failure and working hard to repair all affected refrigerators. Samsung said that this may be an error in sending notifications during software update testing, causing some users to receive content that is still under testing. The company immediately stopped the update push after discovering the error.

Samsung Electronics emphasized that they will fully bear the maintenance costs. As for the compensation plan for food spoilage and other issues, they are under preparation, and all faults will be eliminated by the 24th at the latest. They are very sorry for the inconvenience caused to consumers.

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Open Questions

  • Exactly how many refrigerators are affected?
  • When will the compensation standards for food spoilage be announced?
  • Will the software update process be reviewed to prevent similar incidents from happening again?

Related Topics

Samsung Electronics
Organizationsyonhap news agency
PlacesSouth Korea
Topicssmart homeSoftware updatesRefrigerator failurefood spoiledSmartThingsSamsung Members
This article was originally published by 自由时报.

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