
A Global Payments study across seven countries found that while 59% of Singaporeans are open to agentic AI for shopping and 23% have already used such agents, only 15% would allow full autonomy in shopping, shortlisting, and payment, highlighting a trust gap in AI-driven commerce.
AI-generated summary
The study examines consumer attitudes toward agentic AI in personal commerce across seven countries, focusing on trust levels for autonomous purchasing actions.
The latest agentic AI study from Global Payments released on Wednesday indicates the hoops agentic AI will need to jump through to be trusted to make purchases without human intervention.
The study, which surveyed seven countries including the United States, China and the United Kingdom, found 59 per cent of Singaporeans are open to an agent shopping for them while 23 per cent have already used one. Only 15 per cent say they would let an agent shop, shortlist and pay entirely on its own.
Payment companies and AI start-ups are working towards a digital future where people will authorise agents to make all sorts of purchases on their behalf. The survey results point to the gap between curiosity about agentic AI for personal commerce – everything from switching insurance policies to designing travel itineraries – and comfort in letting an agent do more than browse and recommend.
AI outlook — possibilities, not facts
Payment companies will introduce incremental autonomy features (e.g., spending limits, category restrictions) to build consumer trust in agentic AI.
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