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Back三星冰箱軟體更新失誤導致大規模故障，食物變質引民眾不滿
三星冰箱軟體更新失誤導致大規模故障，食物變質引民眾不滿
BREAKING
自由时报1 hour agoTech1 min readChinaView translation

三星冰箱軟體更新失誤導致大規模故障，食物變質引民眾不滿

三星電子智慧家庭軟體更新

Quick Look

韓國三星電子智慧家庭平台SmartThings推送冰箱軟體更新通知，用戶點擊後導致冰箱無法製冷，食物融化變質。三星承認是測試版錯誤發送，已停止更新並承諾全額維修費用，食物賠償方案正在研擬中，將於24日前完成修復。

AI-generated summary

Why It Matters

三星電子透過其智慧家庭平台SmartThings推送家電軟體更新，此次更新原應為正式版本，但誤發測試內容導致用戶設備故障。

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南韓三星電子冰箱軟體更新引發大規模故障。三星冰箱示意圖。（彭博）

南韓三星電子智慧家庭平台SmartThings，近來推播冰箱軟體更新通知，孰料用戶點擊後紛紛發現家中冰箱開始故障無法製冷，由於中秋節即將到來，許多家庭的冰箱裡塞滿著食材，讓民眾憤怒不已。

據《韓聯社》報導，三星產品會員平台Samsung Members，從22日開始有大量抱怨文章出現，他們都是配合冰箱軟體更新後發現情況不對勁，有人直指放在冷凍庫裡的冰淇淋開始融化了，就算斷電重開也無法改善。

請繼續往下閱讀...

三星電子目前正在排查故障原因，並努力維修所有受影響的冰箱。三星表示，這可能是軟體更新測試時錯誤發送通知，使得部分用戶收到還在測試中的內容，公司在發現疏失後立即停止了更新推播。

三星電子強調，他們將全額承擔維修費用，至於食物變質等賠償方案正在研擬中，並且最晚會在24日之前排除所有故障，對於造成消費者的不便相當抱歉。

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Open Questions

  • 具體有多少台冰箱受到影響？
  • 食物變質的賠償標準何時會公布？
  • 是否會對軟體更新流程進行檢討以防止類似事件再次發生？

Related Topics

三星電子
Organizations韓聯社
Places韓國
Topics智慧家庭軟體更新冰箱故障食物變質SmartThingsSamsung Members
This article was originally published by 自由时报.

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