LINE Premium's "Call Recording" function is open for free trial at LINE Labs. One-on-one voice and video calls can be recorded. After the call, the files can be sent to Keep notes or saved to the device. (taken from the Internet)
[Reporter Qiu Qiaozhen/Taipei Report] LINE recently launched a new "call recording" function in Taiwan, which allows users to directly record voice and video call content and save important matters discussed with relatives and friends. It is currently open to all users for free trial. After the trial period, it will be converted to an exclusive function for LINE Premium members. However, it should be noted that recording a call does not mean that the file can be saved permanently. The LINE official support center specifically reminds that if the recorded file has not been successfully transferred to "Keep Notes", the relevant files may be deleted once the phone is changed or the LINE App is reinstalled. People should pay special attention when using it.
LINE recently announced that LINE Premium’s new feature “Call Recording” is officially open for free trial through LINE Labs and is expected to last until late January 2027. The actual deadline will be announced separately.
This feature supports one-to-one voice and video calls, and users can start or stop recording during the call. Among them, voice calls can be recorded for up to 1 hour each time; video calls vary depending on the image quality setting. When using the recommended image quality of 720p, the maximum recording time is 20 minutes. If you choose the streamlined image quality of 480p, it can be extended to 50 minutes.
In addition, the LINE call recording function has a reminder mechanism. When the user starts or stops recording, the system will notify both parties of the call through voice prompts and other means. However, LINE also reminds that if the other party uses an older version of LINE, they may not receive relevant reminders.
As for how to save the recording files? LINE stated that after the call ends, the recording file will be sent to "Keep Notes" in MP4 format for users to view later. Users can also check the file status on the "Call Recording Files" page; if the file has not been successfully transferred to Keep Notes, they can follow the on-screen prompts to manually transfer it again or save it to the device.
However, if the file has not been successfully transferred to Keep Notes, the relevant data is still temporarily stored in the LINE App. If you "change the phone" or "reinstall the App" at this time, the recording files that have not been transferred may be deleted.
Therefore, LINE reminds users that before changing their phones or reinstalling the app, they should first confirm whether the recording file has been successfully transferred to Keep notes. If necessary, they can also save it to the device in advance to avoid losing important call content.
In addition, there are capacity and network restrictions on the transmission of recorded files. If the file uploaded to Keep Notes exceeds 1GB on the same day, it will not be able to continue to be transmitted, and the user can manually save it to the device instead.
If you want to reduce the usage of mobile network data, you can go to the call recording settings and turn on the "Only send recording files to Keep notes when using Wi-Fi connection" option to adjust how the recording files are uploaded.
The official also reminds that if you turn on the "Only send recording files to Keep Notes when using Wi-Fi connection" setting, if Wi-Fi is not connected at the end of the call, or the upload fails due to poor network quality, the recording files may not be automatically transferred to Keep Notes. You can manually transfer the recording files to Keep Notes after Wi-Fi is connected and the network condition improves.
In addition, after the free trial ends, the recording files are saved differently. LINE stated that as long as LINE Premium members enable the advanced backup function, the call recordings stored in Keep notes will not expire; non-LINE Premium members should save the files that need to be retained to the device before the trial ends, otherwise they will not be retained after the trial ends.
[The 3 steps to enable LINE call recording function are as follows]
1: Update the mobile version of LINE to version 26.16.0 (inclusive) or above.
2: Go to LINE's "Homepage" and click "Settings" (gear icon) in the upper right corner.
3: Find "LINE Labs" on the settings page and manually enable the "Call Recording" function.
After completing the settings, you can click "Call Recording" on the screen to start using it during a one-on-one voice or video call.
