Microsoft works to restore Outlook and Teams after global outage
Quick Look
- Microsoft said it was working to fix a global outage affecting Microsoft 365 apps including Outlook and Teams, with Downdetector reporting issues from 74 countries and nearly 130,000 US Outlook reports.
- The outage also impacted Microsoft 365 connectors used by OpenAI and Anthropic.
AI-generated summary
Why It Matters
Microsoft reported a global outage affecting its Microsoft 365 applications, including Outlook and Teams, with Downdetector receiving reports from 74 countries and territories within about an hour.
Software giant Microsoft on Thursday said it was working to fix a global outage affecting its Microsoft 365 apps, including Outlook and Teams.
Outage tracker Downdetector received reports from 74 countries and territories within about an hour.
The outage, which blocked users from accessing their e-mail and other services, also impacted Microsoft 365 connectors used by the companies OpenAI and Anthropic, which said tools were not working as expected.
Downdetector logged nearly 130,000 US reports of Outlook problems shortly after 1 p.m. EST (1800 GMT). Some customers reported having trouble sending and receiving e-mail; others said the program was entirely inaccessible.
Outages of the Teams workplace messaging app were also reported, as well as other Microsoft 365 services such as the AI assistant Copilot.
Microsoft initially said on X that it was aware that users were "experiencing issues accessing Exchange Online mailboxes through multiple connection methods in the Americas," noting that part of its infrastructure was "experiencing elevated load" that was "likely contributing to connectivity errors."
Open Questions
- What caused the outage?
- How long will the outage last?
- How many users were affected worldwide?
