Uber Eats announces operating data for 6 weeks after "Delivery Special" went on the road: costs increased by 40% and waiting time for food increased by 7 minutes

Uber Eats announced today (17th) its operating data for the six weeks since it went on the road, and compared it with the same period last year to share the changes in platform operations after the implementation of the new system. (taken from the Internet)

[Reporter Qiu Qiaozhen/Taipei Report] The "Special Food Delivery Law" was officially launched on July 21 this year. Many consumers feel that food delivery has become more expensive. Issues such as operating costs of food delivery platforms and consumer burdens have also continued to attract attention. It has been nearly two months since the special law was implemented. Today (17th), Uber Eats announced its operating data for the six weeks since it went on the road, and compared it with the same period last year to share the changes in platform operations after the implementation of the new system.

Uber Chiu Kaidi, general manager of Eats Taiwan Public Relations and Media, today (17th) responded one by one to a number of hot topics discussed by consumers and delivery partners on the community after the "Special Delivery Law" came into effect, including: whether the remuneration of delivery partners has increased, why consumer delivery service fees have become higher, how much platform costs have increased, and consumer waiting time. How long does it take, why no one picks up the meal after the merchant has prepared it, and what are the various "fees" in the order. We will further explore whether the platform, delivery partners, merchants and consumers can achieve "four parties' mutual benefit" (delivery personnel, stores, consumers, platform) after the special method is launched, or it may face a situation where "all four parties lose".

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First of all, Uber Eats pointed out that the competent authority’s current interpretation of “double counting of overlapping orders” requires that overlapping delivery service times in stacked orders must be repeatedly included in the calculation of each trip, which will have a knock-on impact on platform operations and all users.

According to platform statistics, under this payment method, the cost of each delivery increased by about 40% compared with before the "Special Delivery Law" came into effect, and this was gradually reflected in the market within 6 weeks of the implementation of the special law, including the willingness of delivery partners to accept orders, merchants' waiting time to pick up food, consumer delivery time and fees, and the overall operation of the platform.

As for whether the remuneration for delivery partners will be increased? Uber Eats emphasized that it supports ensuring that food delivery partners receive reasonable remuneration. However, according to platform data, 6 weeks after the "Special Delivery Law" came into effect, the average hourly compensation (EPUH) of delivery partners during the delivery service period reached 420 yuan, an increase of 27% from the 330 yuan in the same period in 2025, and 71% higher than the minimum wage of 245 yuan guaranteed by the special law. Among them, the increased rewards due to "double counting of orders" account for an average of about 25 yuan per delivery.

In addition, Uber Eats also pointed out that after Zhuanfa went on the road, the average compensation of delivery partners increased, but the willingness to go online showed a reverse change. Among them, high-working delivery partners who were online for more than 40 hours per week saw their online hours decrease by 21% on average compared with the same period last year. From the first week to the sixth week of Zhuanfa’s launch, the online hours dropped by nearly 39%.

Uber Eats said that in the past, the platform could encourage delivery partners to go online and take orders during high-demand periods and areas through additional rewards such as trips, meal peaks, and rainy days. However, the current cost increases due to repeated calculation of overlapping orders, resulting in a compression of reward adjustment space.

Many consumers are talking about longer wait times for meals. Uber Eats points out that due to the current "stacked order" payment method, some delivery partners are more inclined to wait and accept overlapping orders, resulting in a decrease in matching efficiency, which also affects the acceptance of other orders and the overall completion rate. Especially during peak demand periods such as meal periods and rainy days, it is more difficult to immediately replenish delivery manpower, resulting in longer waiting times for merchants to pick up meals after the meals are completed.

According to Uber Eats data, the order delivery and acceptance situation in late August fell by 22% compared with the same period last year, with an average of "6 orders sent and about 1 order received."

Uber Eats further pointed out that after the special method was put on the road, due to factors such as the reduction in matching efficiency and the special method of being paid based on time, the pressure was ultimately reflected in the consumer experience. Data show that in the first week of Zhuanfa’s launch, the average waiting time for a meal increased from about 27 minutes to about 34 minutes in the sixth week, an average increase of 7 minutes or nearly 26%. The impact of rainy days and peak dining hours is more obvious.

Uber Eats stated that the "stacked order" payment method has led to a sharp increase in platform costs, and the platform has limited space to absorb costs. Therefore, it will conduct a rolling review of various methods and tools to maintain the stable operation of the market as much as possible, including optimizing internal systems, adjusting stacking methods, such as the total number and frequency of trips, compressing trips and meal periods and other reward mechanisms, and dynamically adjusting related fees.

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