The National Day holiday is over. Have you used the various convenient rental services provided by the scenic spot during this holiday? If so, check yourself quickly - your deposit may have been "stolen" by the platform.
Recently, many consumers have discovered that some scenic spots' lockers, shared umbrellas, charging equipment, etc. clearly show "refund completed" when returned, but the deposit is not directly returned to the original payment channel, but is transferred to the balance of the platform's mini program, and users need to withdraw cash on their own; some even evaporate out of thin air and are not recorded at all.
It shows "Refund Successful" but the money has not arrived.
Many tourists have stepped on the trap
This National Day holiday
Ms. Meng from Shaanxi rents a shared power bank in a scenic spot
Paid a deposit of 99 yuan
When returning the power bank
The system prompts that the deposit has been returned
But when she checked her account, she discovered
Did not receive this refund
Ms. Meng consults customer service
The other party said it was due to technical reasons
As a result, the refund failed to arrive.
Later, the deposit refund was handled for Ms. Meng.
Ms. Meng issued a "soul torture"↓
Ms. Meng: It’s understandable that there are problems with the system, but the problem lies in the fact that the money has not been returned. Why is there a message reminding me that the refund was successful? I think this is very unreasonable.
There are many tourists
Encountered another deposit "stealth" routine
16 months later
Only to find out that the deposit has been "escrowd"
Ms. Deer from Sichuan
Used rental services last year
After the mini program prompts that the refund is successful,
She didn't pay special attention to where the refund went.
Until I saw the relevant complaint post online
She just discovered her deposit
Deposited into the balance of the mini program
up to 16 months
and want to withdraw cash
You also need to provide additional bank card and other information
The procedures are very cumbersome
Nearly a thousand related complaints
Remaining high for a long time
On the complaint platform
Complaints related to not receiving the deposit for renting a power bank and other related complaints
There are over a thousand
Complaint content is highly consistent
“The deposit will not be refunded” “The merchant has lost contact” “Multiple withdrawal applications have failed” “Refunds are displayed but the deposit has not been received”
The merchant changes the deposit refund route without authorization
Long-term harvesting of user funds
A deposit of tens of dollars is insignificant on its own.
But multiplied by tens of millions of users
It's a considerable sum of money
Expert introduction
Some merchants use a single deposit
Small amount and easy to forget
Hide terms of service in small print
False "refund successful" prompts, etc.
Changing the deposit refund route without authorization
Take advantage of long-term accumulation of user deposits
△The merchant hides the refund path in small light-colored characters
In addition to this
By leaving user deposits within the platform
It can also induce consumers to consume again
And the operating costs that should be borne by the operator
completely passed on to consumers
Merchants misappropriate user deposits
suspected violation
"Regulations on the Implementation of the Consumer Rights Protection Law of the People's Republic of China"
and the provisions of the "Electronic Commerce Law of the People's Republic of China"
Deposit eligible for refund
Operators should promptly return
No right to unilaterally change the refund route
Add additional operational thresholds
In addition, the page prompts "Refund successful"
The funds were not returned to the original route
Also suspected of false propaganda
Three-step self-examination
Don’t let your deposit “sleep”
Returning from National Day trip
If used
Leasing services such as lockers and power bank
Don’t rush to rewrite your vacation
The following three steps
Self-check whether any deposit has been “swallowed”
↓↓↓
If the merchant refuses to refund
Or there may be situations such as loss of contact or the mini program being offline.
Legal expert advice
Consumers can give priority to complain to the trading platform
Request the platform to disclose business information and intervene in processing
If the platform refuses to respond
You can directly call the 12315 hotline or pass
"National Consumers Association Smart 315 Platform"
Submit a complaint
Intervention by consumer associations
The National Day holiday comes to an end
Remember to turn on your phone to check this "account"
Also remind relevant merchants
Less "routines" and more sincerity
