Apple gave free M5 MacBook Air upon 2020 MacBook Air service request

Apple surprises with free MacBook replacement. The user who sent his 2020 model device to service was given a free M5 MacBook Air by Apple.

Apple has made a move that surprises its users regarding free MacBook replacement. A user who sent his 2020 model Retina MacBook Air device to the service for battery and screen repair encountered an unexpected offer.

Reddit user simalary44 contacted Apple Support, thinking that there might be a problem in supplying parts because his old device is in the vintage product category. However, a senior Apple representative offered to replace the user's device with an updated model.

Current M5 Model Instead of Old Device

The new device offered to the user is the 13-inch M5 MacBook Air with 16GB combined memory and 512GB SSD storage. This model offers very powerful hardware with a 10-core CPU and 10-core GPU configuration.

The 2020 MacBook Air was not the user's main computer; because he handled most of his workloads with the 14-inch M3 Pro MacBook Pro. However, the fact that the battery of this old device had reached the end of its life was the main factor that caused the need for service.

This change, made for the device covered by AppleCare, once again reveals the importance Apple attaches to customer satisfaction. The user accepted Apple's offer, disabled the Find My feature on his old device, logged out of iCloud and deleted all his data.

The market value of the M5 MacBook Air model in question is approximately $ 1,299 at retailers such as Amazon. The user states that he did not expect the service request to have such a result.

Apple's Customer-Focused Service Policy

This is recorded as just one of the customer-oriented gestures that Apple rarely makes. In the past, the company had offered free top-end models to its users who requested service in a similar manner.

For example, an owner of a 2018 MacBook Pro was rewarded with a 16-inch M4 Max MacBook Pro worth $4,000 when he applied for a battery replacement. Another user received the M5 version for free instead of his 2019 MacBook Pro with Intel processor.

Such applications of Apple create a big surprise, especially for its loyal customers who use their old devices for a long time. This strategy of the company is seen as an effective method to maintain customer loyalty in cases where it cannot provide hardware support.

Have you ever heard of this type of exchange offer from Apple or had a similar experience?