Precedent decision in the defective vehicle case in Izmir: It was decided to replace the car with a new one

The consumer, who bought a new kilometer car in Izmir for 246 thousand 975 lira and 36 kuruş in January 2020, requested that the paint blistering on the ceiling of the vehicle be repaired under warranty.

The company stated that the damage was caused by external factors and did not accept the request. Thereupon, the vehicle owner filed a lawsuit at Izmir 8th Consumer Court, demanding that the car be replaced with a defect-free one.

In the prepared expert report, it was determined that the defects in the ceiling paint were caused by the painting process and were a manufacturing error. The court stated that the consumer cannot be forced to use the defective vehicle in its current state and decided to replace the car with a defect-free car.

DECISION APPROVED