KT holds customer listening forum for small business owners

KT holds customer listening forum for small business owners

(Seoul = Yonhap News) Reporter Park Hyeong-bin = KT [030200] began strengthening its practical cyber defense capabilities by participating in a series of international cyber exercises hosted by the National Intelligence Service and organizations under the North Atlantic Treaty Organization (NATO).

▲ KT announced on the 29th that it strengthened its practical cyber defense capabilities by participating in the international cyber exercise 'APEX' hosted by the National Intelligence Service. KT's practical security professional organization Red Team formed a joint team with U.S. government agencies, Latvia, and Lithuania at APEX 2026 and demonstrated expertise in real-time breach response, digital forensics, and system security enhancement. Previously, KT also participated in the international cyber defense training 'Locked Shields' hosted by the North Atlantic Treaty Organization (NATO) Cyber ​​Defense Center (CCDCOE).

▲ KT announced on the 29th that it is continuing to expand the ‘On-site Customer Listening Forum’, which listens to customer complaints and connects them to actual service and system improvements. Since holding the first customer listening forum with young customers last April, KT has met and listened to the opinions of various customer groups, including senior customers in May, customers from islands and mountainous areas in June, foreign customers in July, and Generation Z customers in August. The day before, a customer listening forum for small business owners was held in Mapo-gu. The opinions derived from the forum will be shared with relevant departments to review the need for improvement and applicability, and will be promoted as actual projects.