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BackOutlook outage: what alternative solutions to email can you use?
Outlook outage: what alternative solutions to email can you use?
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Le Figaro Économie10 minutes agoTech1 min readFranceView original

Outlook outage: what alternative solutions to email can you use?

A major outage of Microsoft's cloud services cripples Outlook, prompting experts to warn of phishing risks.

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Quick Look

  • A giant outage of Microsoft's cloud services paralyzed Outlook this Friday morning, affecting millions of users.
  • Experts warn of the risks of cybercrime and advise avoiding personal emails for work.

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Why It Matters

A giant outage of Microsoft's cloud services paralyzes global operations and blocks Outlook email.

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A giant outage of Microsoft's cloud services paralyzes the entire world this Friday morning. Businesses, hospitals, institutions and governments find themselves slowed down in their activity. The inability to use Outlook email - which has more than 400 million users worldwide - is undoubtedly the major problem of this outage.

What not to do: send emails with your personal address

But then, how can you continue your exchanges between colleagues in the context of work? According to an IT services specialist, “we cannot recommend that people, at least in a professional context, quickly create a Gmail emergency account or exchange with personal accounts”. The reason is simple: the risks of cybercrime abound precisely at these times.

The main danger is phishing, a technique consisting of posing as a trusted third party in order to extort information or money. “If you receive an email from a personal address including the name of your supervisor, you will not know if it is really him,” continues our interlocutor. “So unfortunately, there isn’t really a secure alternative to Outlook. On the other hand, you can use instant messaging tools and communicate with already identified recipients.

Instant messengers that troubleshoot Outlook

Professional exchanges between colleagues or collaborators can be maintained through instant messaging.

If your company has installed a tool of this type - Teams, Skype or even Slack - it is entirely possible to switch exclusively to this channel until the outage is resolved. These tools have developed quite extensive functionalities which perfectly allow you to replace emails.

You can also, exceptionally, use more personal tools if your recipients have been identified in advance. If this is not the case, ask your future recipient to confirm that this is their account (by telephone, SMS or otherwise). The most popular tools are WhatsApp, Signal, Olvid. Social media messaging applications can also be used: LinkedIn, Messenger, Instagram.

What to Watch

AI outlook — possibilities, not facts

  • Gradual restoration of Microsoft cloud services

    Very likely · Within hours

Open Questions

  • What is the exact origin of the Microsoft outage?
  • How long will the interruption of services last?

Related Topics

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OrganizationsMicrosoftOutlookGmailTeams
Topicsoutlookbreakdowncybercrimephishing
This article was originally published by Le Figaro Économie.

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