During the National Day holiday, railway passenger flow operates at a high level. In order to ensure safe, smooth and civilized travel for passengers, the public security agency reminds passengers to learn about train operation information and ticket pre-sale status through the official railway 12306 channel in advance, plan travel time and routes reasonably, and try to avoid peak passenger flow periods and train numbers. When purchasing tickets, please be sure to purchase tickets through formal channels such as the official railway 12306 website, mobile clients or authorized railway sales points. Do not trust "scalpers", "internal discounts" and "VIP services" to help rob or purchase informally. Do not click on unknown links, leak verification code information, or make private transfers to verify funds to prevent leaking personal information or suffering property losses. If you discover ticket purchasing fraud, please call the police immediately. Passengers who have successfully purchased tickets should allow sufficient time to go to the station and clearly check the departure and final stations and the train number they are taking to avoid delays in the journey due to traffic congestion, misreading the station name, etc.
When entering the station to take the bus, please consciously accept personal and luggage security checks. It is strictly prohibited to bring firearms and ammunition, controlled equipment, flammable and explosive items, poisonous items, corrosive items, radioactive items, infectious substances and other items that endanger the safety of train operation into the station and board the train. For restricted items (such as large-capacity power banks, toilet water, sprays, nail polish, etc.), please strictly abide by the quantity regulations. If you are not sure whether an item can be carried, you can check in advance through the 12306 official website or mobile app "Information Service - Announcement".
When traveling with the elderly or children, please support and supervise them throughout the journey to avoid getting separated in the flow of people, and to avoid falling when going up and down the escalator or falling off the platform. You can store the contact card in the pockets of the clothes of the elderly and children. If you get lost, please immediately seek help from the railway police or railway staff around you.
While waiting and riding, please keep your luggage and items within sight. Especially valuable items (such as mobile phones, wallets, laptops, ID documents, etc.) should be carried with you and kept properly to prevent loss or theft. When passing through security check, checking in to get on the bus, and getting off at the station, etc., special attention should be paid to counting the number of luggage to prevent mistaking or missing items.
Please consciously abide by the bus rules, cooperate with the real-name inspection, do not rush through the gates, do not occupy seats, do not occupy seats, and do not drink and cause trouble. Do not make loud noises or litter in the carriage, and jointly maintain a civilized travel environment.
Please consciously abide by the no-smoking regulations at stations and trains. Smoking is prohibited on all EMU trains. Please do not smoke (including e-cigarettes) to avoid triggering the smoke alarm and affecting driving safety.
If you encounter lost luggage, stolen property, disputes, sudden illness, etc. during the journey, please contact the station police, train police or railway staff immediately, or call the police for help. In the event of an emergency, please follow the instructions of the staff, stay calm, evacuate in an orderly manner, and do not enter the tracks or dangerous areas without permission.
At the same time, it is strictly prohibited to climb over, destroy, or crawl through railway protective fences to enter railway lines and closed areas. It is strictly prohibited to fly drones, kites, balloons, etc. along electrified railways in violation of regulations to jointly maintain railway safety.
