
AI-generated summary
Tourists purchased S7 Airlines tickets in March at a sale on the route Irkutsk - Bangkok - Irkutsk for 105 thousand rubles for three.
Due to an error by S7 Airlines, three tourists almost lost their holiday in Thailand. On the day of departure, they learned that their boarding passes had been cancelled, Shot reports.
According to one of the passengers named Irina, in March she and two friends purchased tickets on the Irkutsk-Bangkok-Irkutsk route at the S7 sale. The flight for three cost almost 105 thousand rubles.
On the day of departure, the girls arrived at the airport, but during check-in it turned out that they were not on the list of passengers, and the air tickets were no longer valid. At the air carrier's office they were informed that the booking had been listed as canceled in the system since March 18, the day after the tickets were purchased. At the same time, the girls did not give consent to cancel the flight.
The passengers claim that they did not process the refund themselves. According to them, they also did not receive any letters or other notifications about changes in the status of the reservation. However, they were not refunded the money for the tickets.
In order not to cancel the trip, the girls purchased new boarding tickets to Thailand with a route via Beijing and two transfers. A one-way flight cost another 82 thousand rubles for three. According to the passengers, they do not yet have money for return tickets. At the moment, the passengers have contacted a lawyer and are preparing a pre-trial claim against the transport company.
AI outlook — possibilities, not facts
S7 Airlines will return money for original tickets as a result of a pre-trial claim or trial
Likely · Within weeks
Tourists will receive compensation for additional costs for new tickets through Beijing
Possible · Within months

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